Care is the new marketing
With tools designed for customer care agents, supervisors, and various stakeholders, you ensure you make your customers happier by engaging with them and giving them the right solutions with a unified platform for a single view of the customer
One Ticket view, Queuing, automated assignment, automated classification, mobile view, roles and permissions, automated prompt responses, mobile view, approvals, maker/checker, advanced workflows; you have everything in Konnect Insights to make customer care’s life easier and the customers happier